Help with MS Teams integration

Question

Hi,

My organization uses Jira to manage work through tickets.

I was trying to activate Jira Cloud on MS teams so that my team should get notifications on MS Teams whenever updates happens on Jira tickets. Like change in a fix version  or status changed to reopened.

But after activating Jira Cloud from MS Teams, I was asked to enter the project name, where I enter 'zebra-wfm-om-hr' and it created an organization with making me it's admin. I am unable to link my teams account with the existing Jira account I have but to this new account. Please help me to fix this issue.

Move Work Forward · Answer

Hi @kshitij.uttarwar

Have you tried Advanced Microsoft Teams for Jira app?

If you need help, please reach out.

Regards,

Leo

Mohanraj Thangamuthu · Answer

Hello, Good day. I would like to confirm that you are following the steps mentioned in the document : https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/ ?