Slack - JSM automation action

Question

Hello all,

I have noticed new set of JSM automation actions for Slack channel, and am exploring it.

I tried to use this action Add members to Slack channel by selecting the users in Jira but everytime, it all return fail. Even the Slack channel has been connected to the incident that trigger the rule, and the user I confirm is available to be added to Slack channel.

Our Slack env is on Enterprise Grid, which we have multiple workspaces together, not sure if there is any limitation of JSM for this.

But the workspace I'm trying to add also has only 1 workspace connected to.

Has anyone experienced with the new actions

Marc -Devoteam- · Answer

Hi @Quang Kieu

But this would be simple to test, ask you Slack admin to open up the tier and do a test.

Align this with each other to execute the test to minimise the change the Slack API is open to all.

Quang Kieu · Answer

Hi Marc,

Thank you for the information.

It is just my assumption still, as Atlassian doesn't publish the detail about this. That's why I would seek the help from the community if anyone has experienced with this use case, and advice.

Marc -Devoteam- · Answer

Hi @Quang Kieu

If you are not on one of those JSM tiers you can't use the action.

And as you mention, the API method can't be used in your companies Slack environment.

Then I don't see a solution for you, as the API is blocked at the Slack end.