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Not all selected work items appearing in Plan

Jessica Jones

Hello,

I am playing around with the Plan view in Jira software for the first time and am noticing that the view is not including all expected work items in its views and charts.

I am using a filter as the work source for my Plan; this filter returns 716 work items, but in the Work Item source page of plan settings, shows as only returning 332 work items.

Filter view:

Screenshot 2025-09-08 115605.png

Work item source view:

Screenshot 2025-09-08 115656.png

I have the same permissions levels for all projects/work items in the filter, so I cannot fathom why this is happening and it is making all of the charts and analysis, which would otherwise be incredibly helpful, meaningless.

Does anyone have any suggestions? Thanks!

Accepted answers

Trudy P Claspill

Hello @Jessica Jones

Welcome to the Atlassian community.

Review the information in the Removed Work Items tab.

Screenshot 2025-09-08 at 9.47.40 AM.png

There is an option there, for instance, to remove items that have been completed/done for longer than a specified period of time. By default that is set to 30 days.

Screenshot 2025-09-08 at 9.49.13 AM.png

All comments

Trudy P Claspill

Hello @Jessica Jones

Welcome to the Atlassian community.

Review the information in the Removed Work Items tab.

Screenshot 2025-09-08 at 9.47.40 AM.png

There is an option there, for instance, to remove items that have been completed/done for longer than a specified period of time. By default that is set to 30 days.

Screenshot 2025-09-08 at 9.49.13 AM.png

Leigh Peevy

I am having this same issue. After checking the age parameter as Trudy suggests above, I increased and it resolved the issue for me. I would submit that there should be a # populated in the "0 Work Items" card to show the # excluded based on age so that it is much more obvious what is occurring. Mine showed 0 like the examples above which is misleading. Thanks!

Screenshot 2025-09-11 140020.png

Trudy P Claspill

Hello @Jessica Jones

Was your issue resolved with the information I provided?

If not, please let us know and we'll continue to try to help.

If your issue was resolved, please consider clicking on the Accept Answer button above my response so that your question will be marked as Solved.

Jessica Jones

Hi @Trudy P Claspill - thank you! This resolve my issue

Maria Flores

I am having the same issue and when I go to "Work Item Source" and tab "Removed Work Items" I do not see the "Remove Work Using Rules" panel on the right.
This plan showed work perfectly till Thursday last week (10/30).