Automated adding customer to project

Question

I am trying to automate adding a customer to a project post approval.

icedeskapi/servicedesk/16/customer

The POST failes with

Invalid request payload. Refer to the REST API documentation and try again.

the payload is:

{
"email": "{{issue.customfield_12059}}"

}

though have also tried

{
"email": "{{issue.customfield_12059}}",
"fullName": "{{issue.customfield_12061}}"
}

Both Accept and Content-Type are set to application/json

Any ideas appreciated

thank you

Bill Sheboy · Answer

I believe once the customer is created / exists, they may be added to the specific service desk project with another endpoint:

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-post

Myles Boyd · Answer

Hi Bill

Thanks for speedy response.

I changed the payload and got past that error.

The Create customer call in the link you provided adds someone to the JSM instance; I am trying to add to a particular project.

If the guide I found is no longer valid, any ideas on adding to a project?

Thanks again

Bill Sheboy · Answer

Hi @Myles Boyd

According to the docs, displayName and email are required, and fullName has been deprecated:

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

Kind regards,
Bill