Upgrade/Migrate Jira 6.4 Server Hosted to Jira Software 7 Cloud hosted

Question

We have an account (license) as a server hosted.  We purchased JIRA Software 7 (new license) cloud hosted.  How do I get JIRA 6.4 to JIRA Software (cloud)?  I assumed to could take a back up of JIRA 6.4 and restore it on JIRA software 7.

I've read the migration hub; but it has steps to go from hosted to cloud and then change licenses, etc.  Seems that I did things backwards.  Any suggestions?

Elisa [Atlassian] · Answer

Hi John,

To proceed with the migration you just have to follow these steps: Migrating from JIRA Server to JIRA Cloud. This process should be very smoothly.

Please raise a support ticket (support.atlassian.com) if you face any trouble.

Cheers!