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My Team Reports app has stopped working

Andrea Martins Antonio

ATTENTION!

The TEAM REPORTS app is back up and running!

Temos o aplicativo Team Reports no Jira e, da noite para o dia, ele parou de funcionar.

Eu realmente preciso desse aplicativo.

Você pode me ajudar a consertar isso?

Não sou administrador do Jira. Temos uma empresa que fornece suporte, então encaminharei suas dicas para eles.

Obrigado pela ajuda.

Accepted answers

Trudy P Claspill

Hello @Andrea Martins Antonio

Welcome to the Atlassian community.

As the error says, an API being used by that app has been removed. Atlassian announced the deprecation of some API endpoints for Jira recently. The app vendor needs to update their app to use the new endpoints.

More details about the deprecation can be found in the link to the change log, provided within the message.

Andrea Martins Antonio

Thank you for your feedback.

Please answer the following questions:
Do you have a promised delivery date from the vendor of this app?
If so, when will you deliver the solution to this issue?
Is Atlassian taking any action to fulfill the vendor's obligation?
How can I track the status of this issue?

I have these questions because the tool is essential to my team's daily operations.

Looking forward to your response.

Thank you.

Andrea Martins Antonio

Good morning everyone!

Has anyone found a solution similar to Team Reports?

Andrea Martins Antonio

ATTENTION!

The TEAM REPORTS app is back up and running!

All comments

Trudy P Claspill

Hello @Andrea Martins Antonio

Welcome to the Atlassian community.

More details about the deprecation can be found in the link to the change log, provided within the message.

Andrea Martins Antonio

Thank you for your feedback.

I have these questions because the tool is essential to my team's daily operations.

Looking forward to your response.

Thank you.

Andrea Martins Antonio

Thank you for your feedback.

I have these questions because the tool is essential to my team's daily operations.

Looking forward to your response.

Thank you.

Trudy P Claspill

Hello @Andrea Martins Antonio

First let me clarify that I am just another user of the Atlassian products. I am not an employee of either Atlassian or the vendor that created the Team Reports app.

Do you have a promised delivery date from the vendor of this app?

- No. You will have to get that information from the vendor of the app.

If so, when will you deliver the solution to this issue?

- See above

Is Atlassian taking any action to fulfill the vendor's obligation?

- No. It is the app vendor's responsibility to update their app.

How can I track the status of this issue?

- You will have to contact the app vendor's support team to get that information.

You will need to find the app in the Atlassian Marketplace and check the Support tab there for the contact information for the app vendor's support team.

I tried to find it, but I don't see any app with the name "Team Reports" for the Jira Cloud product.

https://marketplace.atlassian.com/search?query=team%20reports%20&product=jira&hosting=cloud

Andrea Martins Antonio

Good morning everyone!

Has anyone found a solution similar to Team Reports?

Leandro Naranjo

Hi @Andrea Martins Antonio, I'm also having the same problem and can't find any "official" information. I've opened several tickets with the provider and haven't received a response.
I'm currently trying out "SnapMetrics - Real-Time Analytics." It's completely free and seems to allow me to do everything I did before.
Regards.

Andrea Martins Antonio

Hi, @Leandro Naranjo good morning!

Thank you so much for your feedback and recommendation.
I'll try it out.

Andrea Martins Antonio

Hi @Leandro Naranjo
Unfortunately, it didn't work for me.
I need a report that allows the inclusion of custom fields.

Andrea Martins Antonio

ATTENTION!

The TEAM REPORTS app is back up and running!

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