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Edit user

Veronica Salvati

Hi all.
I need to edit/block a user on Jira, but I can't see them in the general Jira user screen or in the project people list.
I can only see this user as a contact in open tickets.
How can I find them so I can block them? They are an incorrect, duplicate user, private and not company-related.

Thank you.

Veronica Salvati

Accepted answers

All comments

Marc -Devoteam-

Hi @Veronica Salvati

See Users in Atlassian Administration, if the user is present there, remove the users permissions there and delete the user.

If you don't have enough permissions based on you role as product admin, you might need to get in touch with a user, site or org amdinistrator.

Veronica Salvati

Hi Marc.

Thank you for your quick reply.
Unfortunately, I cannot find it among Atlassian users.
I can find the correct user, but I cannot find the one created with his personal email address.
Even in the tickets, I can only see the email address as the requester.

Thank you very much.

Marc -Devoteam-

Hi @Veronica Salvati

Is this user a customer on the project, see the customer section of the project or the see the portal only customer section in Atlassian administration under your site.

https://support.atlassian.com/user-management/docs/revoke-access-for-portal-only-customers/

Veronica Salvati

Unfortunately, I can't find it there either.

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