Copy attachments using automation

Question

We have two different jira cloud sites and one particuler workflow transition we are triggering the automation rule and it will create a jira work item in the target instance but also we want to copy the attachments from source work item (one site) to the target work item (another site).

Does anybody configured this using the jira cloud automation rule? if so, may i ask you how?

Note: I am not using any third party vendor app.

Thank you.

Luka Hummel - codefortynine · Answer

Hi @Yogesh Mude

In Jira Cloud, automation rules unfortunately can’t transfer attachments between two different sites. That’s why your rule is able to create the issue in the target instance, but not move attachments over.

If copying attachments is a key part of your workflow, and you are willing to use a marketplace app, our app Deep Clone for Jira can help. With Deep Clone, you can:

* Clone attachments along with issues, comments, work logs, subtasks, and more between projects or even across Jira Cloud instances using the Instance Clone feature.

* Trigger clones manually, in bulk, or via workflow post functions so you can automate the process when a transition happens.

That means instead of only creating a shell issue via automation, you can fully replicate the source issue in the other site, including its attachments, and keep the two in sync if needed.

Clara Belin-Brosseau_Elevatic · Answer

Hi @Yogesh Mude

As Utkarsh mentioned previously, Jira’s native automation doesn’t currently support copying attachments directly from one issue to another.

I can only suggest trying our app Elements Copy & Sync to facilitate the copy of attachments from one instance to another.

It's a simple, no-code solution, don't hesitate to give it a try.

Yogesh Mude_f9cg0f · Answer

@Utkarsh Agarwal thank you for the response. these steps are already been followed by me and trying to find out the solutions. even, i am also eger to know. 😊