Is it possible to give access to a dashboard to someone without JSM license

Question

Hi Team,

We have just recently moved to Cloud version for JSM. I have created a dashboard for our Exec Team to have easy access to how our Tech Services Help Desk is performing in real time.

I don't particularly want to give the Exec Team full access to the JSM project by granting them a full license and adding them to the service desk team just so they can see a dashboard.

I created a group and added our Exec to the group. I granted that group browse all work items permission in the project. I also granted the group permissions to view the dashboard, however they cannot see a number of the custom reports that I added to it.

The error they get is 'We can't display the gadget. You may not have permission to see the data or the gadget is no lnger supported."

The gadget is supported as I can see the gadget fine when I log in.

Does anyone know of a simple work around or if Atlassian is working on a fix for this? I would have thought providing access to Dashboards for reporting purposes to non-JSM users would have been a no brainer these days.

Thanks

Mike

Gerda Grantiņa _ eazyBI · Answer

@Utkarsh Agarwal thanks for mentioning us. More about sharing dashboard on JSM portal can be found on eazyBI documentation: https://docs.eazybi.com/eazybi/publish-reports/publish-in-jsm-portal

Gerda // support@eazybi.com

Josh · Answer

@Michael Colgan you could try this (no additional cost and it's a 1st-party connector): Jira Cloud for Excel (official) | Atlassian Marketplace . That would allow you to pull Jira data into Excel, where you could then provide reporting (or use the Excel file as a source for tools like Power BI or Tableau).

Utkarsh Agarwal · Answer

Hi Mike,

Welcome to the community!

This is a current limitation in JSM Cloud—dashboards and gadgets require a Jira license to view, even if you’ve shared the dashboard and filters. That’s why your Exec group can’t see the gadgets.

Atlassian has an open feature request for this: Enable Dashboard Access to Portal Only Customers (JRACLOUD-64147). Worth voting and watching to push visibility.

In the meantime, alternatives are:

* Exporting data to external tools like Power BI, Tableau, or Google Data Studio for read-only reports.
* Marketplace apps, such as EazyBI or Custom Charts for Jira, can help with executive-level reporting (though these still require a license & additional cost).

Hope this helps!

Kind Regards
Utkarsh