How to avoid conflicting or overlapping rules that prevent simultaneous execution in Jira & JSM.

Question

I have two separate automation rules configured in my Jira/JSM project. Both automations are set up correctly and tested individually.

When I run each automation manually or trigger them independently, they perform exactly as expected. However, when I attempt to have both automations run simultaneously (triggered by the same event or in a chained sequence), only one rule executes, and the other either doesn't trigger or doesn’t complete.

Yogesh Mude_f9cg0f · Answer

First of all the if both rules are triggering for the same event and they just doing the different actions then why dont you clubbed together and write one? and if they are the dpendent on each other like once the first rule fields updated then only second should run etc then add delay action in it.

Carlos Garcia Navarro · Answer

Also, is it always the same rule that executes when triggering them simultaneously?

Christos Markoulatos -Relational- · Answer

Hi Prajwal, To help troubleshoot this further, could you share a bit more info? Specifically: what are the trigger events for each rule, and are they acting on the same issue or related issues? Also, have you enabled the "Allow rule trigger" option in both rules? Lastly, are there any errors or skipped executions showing in the audit logs?