If I create an issue using Jira Cloud in Slack, the request type field doesn't get populated in the ticket. How do I fix this?
Hello @Courtney Costa
Welcome to the Atlassian community.
What command are you using in Slack to create the item?
In what Type of project are you creating the item? Get the project Type information by looking at the project list available from Projects > More Project > View all projects.
I'm clicking the three dots in the Slack message then choosing "Create issue from Jira cloud"
Our project is a Service management project.
Thank you!
After clicking that do you get a pop up to choose the project and issue type to create? Does it give you any other fields to fill in?
I don't have access to test this out myself, but I think you would have to ensure that the Request Type field is part of the Create Issue screen for the type of issue that you create.
I also found information in the document below about being able to create a JSM request by responding to a message with an emoji.
https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat?tab=request-channel#getting-started-with-chat
But I've not yet figured out how it determines the value for the Request Type.
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