nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Portal

Dan Allenby

Hi,

Is there a way to customise what fields customers can see on our customer portal?

I would like them to see who is assigned to the ticket, but currently it only shows the description and priority.

Accepted answers

Nikola Perisic

Hello @Dan Allenby

Sadly no, by default assignee is hidden from the portal and the customers cannot see them. The assignee field in the request type screen is greyed out and cannot be changed.

Screenshot 2025-09-03 at 15.42.17.png

All comments

Nikola Perisic

Hello @Dan Allenby

Sadly no, by default assignee is hidden from the portal and the customers cannot see them. The assignee field in the request type screen is greyed out and cannot be changed.

Screenshot 2025-09-03 at 15.42.17.png

Dan Allenby

Thanks @Nikola Perisic

Leo Prakash_Alvanium_

Hi @Dan Allenby ,

if you are open to 3rd party solution while no solution is possible built-in. you can try out the following app which allows you to render more fields on customer portal: Extended JSM Portal - FREE

Regards,
Leo

Elitsa Velikova _Nemetschek Bulgaria_

Hi @Dan Allenby ,

You can also check our app Advanced Portal Reports. It will allow you to add any Jira field to the ticket on the portal, any column to the request list and also enhance the filters: SLAs, Due dates, logged work, custom fields, labels, etc.

Cheers,

Elitsa

US20 sfung

I can't get the portal form to show up? any advice?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

customer-portal

portal

jira-service-management-cloud

jira-service-management