Workflow validator blocker to edit field when making a specific transition

Vera Valshonok_yp6w8e

Hi, 

 

I have created an workflow and want, each time a user moves a ticket to some status, for him to have a message asking him to add a reason why he moved it (from given) reasons. 

Question: Can we preset give reasons for him? Maybe have a separate field asking him to choose option from (but is it possible for him to do in the prompt message he will get at the transition)?

Jack Brickey

Hi @Vera Valshonok , are you using a Company Managed or Team Managed project?

If CMP...

• create a custom single-select field with your options
• create a screen to me used for the transition that has this field included
• in your workflow add a validator that requires the field
• add your new screen to the transition

if TMP...

you can't have a screen pop up to have them fill in but you can restrict the transition.

• go to project settings
• select the issue type
• edit the workflow
• add a rule to restrict the transition based on field value