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Automation for approvals

Patrick Wernerus

Hi,

I am currently trying to create a new request type. New requests should be assigned the status “Awaiting approval” and either user A or user B should be added as the approver.

So far, I have only found that I can set a fixed approver in the workflow, but I cannot distinguish which author the request comes from.

And in the automation, I cannot specify the approving users.

Is there another way? Have I overlooked something?

Thanks for helping

Accepted answers

All comments

Pedro Olmo_7tm5vp

Hello @Patrick Wernerus ,

Welcome to Atlassian community.

You can set up an automation with the trigger When issue transitions to Awaiting approval. Add a condition for the issue type (e.g., Incident and/or Service Request), and use an Edit issue action to update the Approvers field with the required users.