access a Confluence page, but I keep receiving the message “You’ve stumbled on restricted content”.

Question

Hello guys,

I am trying to access a Confluence page, but I keep receiving the message “You’ve stumbled on restricted content”.
I have already added myself as a Space Admin and verified the space permissions, but I still cannot open the page.

When I try to request access, I also get the following error:

Access request unsuccessful
We ran into a problem submitting your access request. Try again or contact your admin.

Could you please help me investigate ?

Thank you in advance for your assistance.

Best regards,

Barbara Szczesniak · Answer

@dwike_aprilia I like to throw this into such discussions: keep in mind that there may be perfectly valid reasons why the page owner does not want you to see the content of the page. For example, it may contain personnel information, company financial details, company reorganization plans, etc.

Marc -Devoteam- · Answer

Hi @dwike_aprilia

Adding yourself as space admin will not grant you permissions to restricted pages.

You will need to find a Confluence user with access to the page, to provide you permissions.

Only if you are on a premium subscription you would be able to grant yourself access to a restricted page.

See also troubleshoot-access-problems-to-content

Nikola Perisic · Answer

Hello @dwike_aprilia

Have you checked the Restricted pages section when you go to Space settings?