Hello Team,
We are working on an issue where the customer needs to add comments to a ticket through the API. However, since the customer is not an agent/admin, this is not straightforward. Using Postman, an agent/admin can currently raise a ticket on behalf of the customer, but this approach raises security concerns as it relies on Basic Authentication.
To address this, we explored using OAuth 2.0 authorisation, which seems promising. However, while the connection works with the agent ID via browser-based authorisation, it does not work with customer credentials (i.e., client ID and secret key).
