Not receiving Email notifications from Jira when customer creates request via email

Iuliana Goncharenko

I stopped receiving email notifications sent by JIRA about new Request being created by Customer 
Email notification about request created via Portal are received OK, but only for registered users

In JIRA Admin Notifications settings all toggs are in Enable positions

Matteo Vecchiato

Hi @Iuliana Goncharenko 

Welcome to Atlassian community.

In the internal notification settings there isn't a difference between work item created by email or portal.

I suggest to check:

- Your personal notification settings, trough "https://xxx.atlassian.net/jira/settings/personal/notifications"

- Project internal notification settings, try to add the notification "Single user" for "A work item is created".

Regards