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Are comments disappearing in the Community?

Mia Tamm _Simpleasyty_

Hi everyone,

I’ve noticed that some of the comments I post in the Community seem to disappear after a while. At first, I thought it was just a glitch, but it has happened a few times now.

Is anyone else experiencing the same issue? Could this be related to moderation or a technical problem with the platform?

Thanks in advance for any clarification – I just want to make sure my contributions are reaching others.

— Mia Tamm

Accepted answers

marc -Collabello--Phase Locked-

Maybe your comments are in moderation or have been flagged.

This can happen e.g. if the comments are too commercial.

Bill Sheboy

Hi @Mia Tamm _Simpleasyty_

I recommend pausing to review the community guidelines and those for app partners to learn if your posts violated the guidelines and were removed:

If after that review you still wonder why a post appears to have been removed, please contact the community managers directly by email to follow-up:

communitymanagers@atlassian.com

Kind regards,
Bill

All comments

marc -Collabello--Phase Locked-

Maybe your comments are in moderation or have been flagged.

This can happen e.g. if the comments are too commercial.

Mia Tamm _Simpleasyty_

Hi @marc -Collabello--Phase Locked-,

So what should I do in this case? Is there someone I can reach out to for advice or clarification? Do you know if this is usually a temporary ban or just a moderation step?

Thanks,

— Mia Tamm

marc -Collabello--Phase Locked-

I'd check my own posts and see: Have mostly posts with links to addons disappeared? OR also posts without these links. That might be an indication.

I'm not a community moderator, so you would need to contact Atlassian to get clarification.

However you seem to be from an addon developer company, and when you publish to the marketplace, you will have a marketplace agreement which also references/outlines what you can post in the community.

Bill Sheboy

Hi @Mia Tamm _Simpleasyty_

I recommend pausing to review the community guidelines and those for app partners to learn if your posts violated the guidelines and were removed:

If after that review you still wonder why a post appears to have been removed, please contact the community managers directly by email to follow-up:

communitymanagers@atlassian.com

Kind regards,
Bill

Mia Tamm _Simpleasyty_

Hi @Bill Sheboy

Thank you for your reply and for sharing the community and app partner rules. I will review them carefully to make sure I follow the guidelines.

If I still have questions after that, I will contact the community managers by email.

I really appreciate your help!

Best,

— Mia Tamm from Simpleasyty

Mia Tamm _Simpleasyty_

Hi @marc -Collabello--Phase Locked-,

Thanks a lot for clarifying. That makes sense — I’ll check my posts again to see if the issue is mostly with addon links.

Since you mentioned I should contact Atlassian directly, I’ll follow up with the community managers to get more details.

I appreciate your help and guidance!

Best,

— Mia Tamm

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