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Set a resolution type in automation "THEN" statement?

unknown

I'm trying to set an automation rule to resolve an issue with a specific resolution type.

In the automation rules you can set the to transition to resolve, but can't choose an option for what resolution type I want (Done, Rejected etc.).

Is there any way to do this?

jira.PNG

Accepted answers

Steve Behnke [D1

You should add a Transition that sets the resolution via a post-function.

All comments

Steve Behnke [D1

You should add a Transition that sets the resolution via a post-function.

unknown

Thanks @Steve Behnke [DiscoverEquip.com]. I had this idea in my head but wondered if there was an easier way. Turns out this is the only way to do it. Create a new transition and set a post function to adjust a value on the issue - the 'Resolved' value in this case.

Done. Ta.

Steven F Behnke

According to 'Atlassian What's New', the JIRA Service Desk section has this bit –

In automation, we added a THEN action to edit issue fields. For example, keep on top of your SLAs by creating a rule that escalates an issue's priority if it breaches your goal.

https://confluence.atlassian.com/cloud/what-s-new-686863216.html#What'sNew-servicedesk

Torbjörn Richter

I know this is an old issue but setting the resoltuon with the automation trigger is sometimes a must. For instance, if you normally has a transition screen to set resolution upon closure you may have issues that are closed automatically if customer does not respond. if that happens a resolution has to be set as well which cant be done with a post-function since that would conflict with the transition screen.

If you build a Then option in automation that supports fields, how difficult can it be to add Resolution to that? oO/

Drew Angell

We are having this exact problem. Did you ever figure out a way to get this done?

Daniel Tigse

Same problem here. Did you guys figure it out?

Drew Angell

I have not resolved this yet, and no replies from the previous people either.

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