Somehow I'm subscribed to the premium free trial, even though I never subscribed to it?

Question

I have never subscribed to the premium free trial on any app, it wouldn't be different for this one. I created an account and didn't use Jira at all after that. I checked the emails and it said that it would downgrade to free if payment methods werent inserted.

It didn't downgrade at all! In fact, i even got a bill somehow

I tried cancelling the subscription, even if a day has passed after the expiration date, but it got scheduled to next month! I don't know if thats how it is or not.

Im genuinely confused. Can someone help me please?

Sailaja Reddy_fbeoyy · Answer

bro iam facing the same issue now can u pls help me ?

Fernicoques · Answer

I did! I explained that i was subscribed to a plan that i never agreed to and that i wanted them to remove the bill and cancel the subscription like they said they would in the emails. I even explained how i tried to cancel the subscription but it got scheduled to next month. They sent a reply, and im still confused, look:

Karan Sachdev · Answer

Hey @Fernicoques

Welcome to Atlassian Community!

You may contact Atlassian Billing support for clarification on this and to downgrade your subscription to a plan of your choice:

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thanks!