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Automation Rule Help - Tagging Team Members in Comment & Auto Resolve

Casey Hale_3ss00v

HI there,

I have an automation rule set up to auto resolve Jira tickets if certain criteria is met within the summary and body. There are instances where I would like to tag (@) my team automatically and then auto resolve. I can't seem to find a way within the Automation rules, I can create one in Legacy but the Automation rule resolves the ticket, and Legacy re-opens it.

Any suggestions?

Accepted answers

Trudy Claspill

Hello @Casey Hale

Welcome to the Atlassian community

To enable us to help you, please provide screen images showing your entire rule and the output in the rule audit log.

I suspect that you are adding a comment to do the mention. And I suspect you have a Legacy rule that reopens an issue when a comment is added.

All comments

Trudy Claspill

Hello @Casey Hale

Welcome to the Atlassian community

To enable us to help you, please provide screen images showing your entire rule and the output in the rule audit log.

I suspect that you are adding a comment to do the mention. And I suspect you have a Legacy rule that reopens an issue when a comment is added.

Casey Hale_3ss00v

Hi Trudy, thank you for getting back to me. This is my rule, the trigger is when a work item is created. In the And Add Comment to work item I would like to @person on my team as an fyi.

Screenshot 2025-08-28 133111.png

Trudy Claspill

Take a look at this post. I think it has the information you need.

https://community.atlassian.com/forums/Jira-questions/Cloud-automation-mention-specific-user-in-comment/qaq-p/2517760

Casey Hale_3ss00v

Hi Trudy,

That is perfect, this is what I was searching for.

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