Rellenar campo personalizado con fecha de vencimiento del SLA.

Question

Saludos,

Necesito ayuda.

En la imagen donde se muestra el SLA de mis subtareas, aparece la fecha en que finaliza el tiempo definido en el SLA. Lo que necesito es que esa fecha se copie y se muestre en un campo personalizado (tipo fecha y hora) ubicado más abajo, y que se vaya actualizando según el SLA.

Es decir, que si el SLA está en estado de pausa, el campo no cambie; pero si el SLA se reactiva y se recalcula la fecha, entonces el campo debe actualizarse con la nueva fecha.

¡Gracias de ante mano!

Alina Kurinna _SaaSJet_ · Answer

Hi @Emil Alexander Pichardo Ogando

If you don’t mind using Marketplace apps, I’d recommend trying SLA Time and Report for Jira.With this app, you can:

Track SLA deadlines directly in the ticket view:

See the remaining or overdue time for each SLA in real time.

Use custom SLA configurations depending on issue type, priority, or severity.

Set up SLA-based automations like updating fields, sending notifications, or changing priorities.

However, the feature you’re looking for - automatically syncing the SLA due date to a custom Date/Time field - isn’t supported natively in Jira. Our app can help by giving you a clear, visual panel of SLA deadlines per ticket, so you always know the correct date and avoid manual tracking.
Hope this helps!

Matteo Vecchiato · Answer

Hi @Emil Alexander Pichardo Ogando ,

Welcome to Atlassian community an thank for your question.

The sla fields are calculated field and there isn't a easy way to get and copy their values.

You could try with an automation, or better a script if possible, that call the following rest API: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-sla-get

Hope it helps.

Kind regards

Joseph Chung Yin · Answer

@Emil Alexander Pichardo Ogando

Welcome to the community.  I believe you may be able to create automation rule(s) to copy SLA related fields (using Smart Values reference) value and edit your JSM issues custom date fields.

Here are some references from the community -

https://support.atlassian.com/jira/kb/how-to-find-smart-value-of-sla-component-of-jsm-issues/

https://community.atlassian.com/forums/Jira-Service-Management/Copy-SLA-data-to-other-customized-field/qaq-p/2847436

Hope this helps.  Sorry I don't have the exact solution for you.

Best, Joseph Chung Yin