Automation question

Question

I want to use automation when a critical ticket in the release is unresolved. Is this possible, if not what is the alternative?

Bill Sheboy · Answer

Hi @HaRsHaS' V

Would you please clarify your question?

For example, do you want to do one of these:

* when a Resolved work item has its Resolution field cleared, then do ???
* when a completed / done work item is transitioned backwards from completed / done Status, then do ???
* or something else

And, what do you want the rule to do when this change happens?

Before proceeding, I recommend pausing to review the basics of automation rules, how they are structured, and what they can accomplish:

https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation

Kind regards,
Bill

Pedro Olmo_7tm5vp · Answer

Hello @HaRsHaS' V ,

You can use this automation structure

Regards

Benjamin_tmh9yg · Answer

Hi @HaRsHaS' V ,

Yes. it is possible. You just need to setup your automation to be triggger by field value. In this case, for example, is to look for priority = critical and resolution = unresolved.

All the best!