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My Jira Cloud site is suspended, need help reactivating (student account)

Harsh Manishkumar Patel

Hello Community,

My Jira Cloud site (mymail-team-uv6tfpgt.atlassian.net) has been suspended because the subscription was not renewed.

I am the organization admin (student account) and need access for my university coursework.
Could Atlassian please help me:
1. Reactivate the site and downgrade to the Free plan, OR
2. Allow me to apply my student license to restore access.

Thank you for your help!

Accepted answers

All comments

Prachi Bolar

Hello @Harsh Manishkumar Patel ,

Welcome to the community

Here, you would have to reach out to the Atlassian billing team to help you the steps.

Please go to this like : https://www.atlassian.com/company/contact/purchasing-licensing?#/

Screenshot 2025-08-26 at 10.51.20 AM.png

Thank You,

Prachi

Harsh Manishkumar Patel

Hi Prachi,

What should I do next there's no submit option out here.

Screenshot 2025-08-26 145707.png

Prachi Bolar

Hello @Harsh Manishkumar Patel .

I have created a ticket on your behalf : https://support.atlassian.com/requests/CA-3660117/.

Thank You,

Prachi

Harsh Manishkumar Patel

Hi Prachi,

By mistake, I removed Dhruvil Patel from shared with thing in the ticket that you raised, so by any chance is it possible to fix it up and although we're student and dhruvil tried to update billing, but it asks for money, but we're uni student and we're using uni's email, and it was free till now, so how to fix this now?

I asked him to raise a ticket from his side as well.

Regards,
Harsh

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