Make fields required only for Agent in jsm project

Question

I need to make certain fields mandatory if the task is created by an agent, but not show it to the user on the portal. If you do it through a request form, the customer sees the field. I know that you can make fields mandatory when transferring to the next status, but I would like it so that when an agent creates through a project and not a portal, he would have mandatory fields

Amir Atadjanov · Answer

did you complain to the moderators? for what rudeness? I already know what can't be done and your work around is nonsense. Not knowing the answer is quite normal but you just rewrote the options that I already described in the question task, therefore I have already tried. Why are you helping just for the sake of it.

If I offended you, I'm sorry, I didn't mean to, but just think about what you're writing. All the best.

Marc -Devoteam- · Answer

Hi @Amir Atadjanov

You don't have to be rude, what you want is not possible in Jira.

So I provided a work around for you, if that will not work for you, so be it.

Marc -Devoteam- · Answer

Hi @Amir Atadjanov

This is not an option, as making fields required in a field configuration, they will be mandatory on creating a ticket from the portal as well, even if they are not on the request type

A solution could be to create different work/issue types, with the same information and both it's on filed configuration and screens.

Then you can provide mandatory options on fields on one type and not on the other.