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JIRA export is missing most of the file attachments

Iain Shepherd_dlll27

Hi, we need to backup a JIRA Cloud instance.

The export feature creates a jira-export.zip that is 19.88 GB in size. This zip is missing most of the media attachments. We have retried this with the same result.

Can I please get help from Atlassian to download the rest of the media attachments?

Thanks.

Accepted answers

Karan Sachdev

Hey @Iain Shepherd

Welcome to Atlassian Community!

Just to confirm, did you check this box when generating a new backup? If yes, and the attachments are still missing, I recommend creating a support ticket so the team can troubleshoot this further.

Thanks!

All comments

Pallavi Shirodkar_7rpghm

Hi @Iain Shepherd

Get in touch with Atlassian Support: Create a support ticket at https://support.atlassian.com and state that the media attachments in your backup zip file are missing. Using your instance as an example, explain the issue with the backup size or content missing.

Karan Sachdev

Hey @Iain Shepherd

Welcome to Atlassian Community!

Just to confirm, did you check this box when generating a new backup? If yes, and the attachments are still missing, I recommend creating a support ticket so the team can troubleshoot this further.

Thanks!

Iain Shepherd_dlll27

A colleague asked the Atlassian Support Bot which pointed at https://jira.atlassian.com/browse/CLOUD-11743.

Just another serious issue unfixed for years.

Thanks for your reply Karan.

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