Due to a name change caused by marriage, a customer’s surname needs to be changed. However, this function is currently not available in the Service Management.
Hi @Petra Borgmann
Welcome to the community.
The customer has an account with Atlassian, the customer can update his own details on the account.
https://support.atlassian.com/atlassian-account/docs/update-your-profile-and-visibility-settings/
Hi Petra
If you want to change it from your side this is something that you can change in the admin view (admin.atlassian.com). See the instructions in this article:
https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customers-name/
But Marc's previous answer is also a correct way to do it :-)
Good luck!
It looks like you're new here. Sign in or register to get started.
