Question on "Service Desk Customer" for Issue Level Security Workflow Post Function

Question

Wondering if anyone has a definitive answer on the roles that are available when assigning a Post Function in a Workflow.

We would like to open our portal to external customers by setting access to "Open".  This would allow external people to simply send an email or use the portal to create an Issue.  With this open access, we would like to set Issue Level Security on all new Issues created.

There is a Post Function in the Workflow that allows for setting Issue Level Security on an issue based on role upon creation.    We can't test yet without opening our Site to external customers, but would like to know if anyone has knowledge of whether Portal Customers would be treated as "Service Desk Customers" for purposes of this Post Function.

Any information would be appreciated. Ultimately we can test in one of our Sites, but thought we'd ask the community first.

Thanks.

Mikael Sandberg · Accepted Answer

Yes, Portal Customers is the same thing as Service Desk Customers. Anyone that is assigned Jira Service Management - Customer App access are considered to be a customer and can only access the project via the four channels that can be enabled for the project; Portal, Chat, Email and Widget.