nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trying to Automate closing stale tickets. Not working

Dan Langenberg_yf2dpk

After doing some research here is the rule I have setup that is not working.

Description:

Daily at 4 AM → check for all tickets in Pending.

Filter → only grab those that haven’t been updated in 2+ days.

Action → transition them straight to Resolved = Done.

Settings. In the screenshots

Uploaded image

There are no errors, just does not work. Not sure why.

Accepted answers

Maria Rusnakova

Hi @Dan Langenberg,

Currently there aren't any work items that meet your conditions (when you validated your query, 0 work items were found)

And you can remove the checkbox under the JQL query:

If any off your items was moved to Pending yesterday, today it isn't filtered. If it isn't updated today and tomorrow, it will be filtered tomorrow but it will be skipped because it wasn't changed after the last run of your rule (that was today).

All comments

Maria Rusnakova

Hi @Dan Langenberg,

Currently there aren't any work items that meet your conditions (when you validated your query, 0 work items were found)

And you can remove the checkbox under the JQL query:

Dan Langenberg_yf2dpk

Ah, that might fix it. Now I have to wait 2 days to see. Thanks for the tip

Bill Sheboy

Hi @Dan Langenberg

You do not necessarily need to wait 2 days if there are work items to process. The rule runs daily so you can check tomorrow...or, for a Scheduled Trigger rule, you may select to run the rule now from the editor and it will process anything meeting your criteria.

Kind regards,
Bill

Dan Langenberg_yf2dpk

Thanks Bill

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management