We have lost all admin access

Zain Ahmad Khan_euitit

Hi community,

We have lost admin access to our instance and I'm unable to find a damn option where we can reach out and create a ticket with Atlassian to help us resolve it.

The Admin user was removed or closed for some reason or we changed their email and now no one in that account is admin and we can solve billing.

Trudy P Claspill

Hello @Zain Ahmad Khan 

Welcome to the Atlassian community.

To get help with getting another person made an Organization Administrator for your company's site submit a ticket through

https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Ensure you select "Continue without logging in" .

From there, the Atlassian team will ask you some questions to validate your company's "ownership" of the site and then should be able to help you with getting another person added as an Organization Admin.

 

To avoid the problem in the future your company may want to institute a policy of always having at least two people with Organization Admin access, and make it part of a person's exit process to find out if the Org Admins need to be updated based on the person's separation from the company.