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Raise issue anonymously

Rob Peters

Hi,

For our HR project we want customers to be able to raise a issues anonymously (to create a "whistleblowing" option ). The problem that I run into is that in the portal "Raise this request on behalf of*" is are required field which I can not modify or remove. Only when the issue is created and I open the issue I can change the reported to anonymous.

Is there a work around to fix or solve this?

Thanks

Accepted answers

Marc -Devoteam-

Hi @Rob Peters

The field raise this request on behalf of is only visible for jira admins and jira project admins on a JSM project, if granted a JSM license

Or is there a custom field with this name placed on the form and marked as required?

But even if a user can access the portal anonymous, the reporter will be set with the users email address as the reporter

The best solution I can provide you is to create an automaton rule, that on work item/issue type creation, has a condition to see if this is a whistleblowing request and then changes the reporter field to the value anonymous

Or you could look at embed-a-widget-onto-a-web-page to have a widget on webpage that users can fill out, this can be done anonymous.

Note: this widget can't be used on the JSM portal, only on other web pages)

All comments

Marc -Devoteam-

Hi @Rob Peters

The field raise this request on behalf of is only visible for jira admins and jira project admins on a JSM project, if granted a JSM license

Or is there a custom field with this name placed on the form and marked as required?

But even if a user can access the portal anonymous, the reporter will be set with the users email address as the reporter

Or you could look at embed-a-widget-onto-a-web-page to have a widget on webpage that users can fill out, this can be done anonymous.

Note: this widget can't be used on the JSM portal, only on other web pages)

Rob Peters

Hi @Marc -Devoteam-

Thank you for your quick reply.

There is no custom field with this name, it is what comes standard with the request. What I found is that when you change the reporter to anonymous, the issue history still shows who has created the issue.

Do you know if you can have the widget on a Confluence page?

Marc -Devoteam-

Hi @Rob Peters

Yes in the history it will show, as via the portal you can't raise an anonymous ticket

Yes you should be able to do this.

Edit the Confluence page where you want to place the widget.
Insert the HTML Macro by typing /HTML in the editor.
Paste the JSM widget code into the HTML macro.
Save and publish your Confluence page.

Ensure your JSM project's customer access settings are permitted to use the widget.

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