nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Created vs Resolved Chart" Gadget

Miki Yuzawa_tc16k4

Hi,

Question 1)

I am curious how "resolved" number gets calculated for "Created vs Resolved Chart" gadget in JIRA.

It seems that the number of Issue Created is correct, but not Resolved. In our project, we use customized status (e.g. "Fixed" and "Deployed") , so I was wondering I need to tweak post function or do something else…

Question 2)

Is there any way that I can add the third value in the chart? There are "Issues Created" and "Resolved" values, but I want to add another value such as "Test."

Thanks,

Miki

Accepted answers

Bhushan Nagaraj2

Hi myjura,

Question 1

Any issue is considered resolved as long as its "Resolution" value is set or not null.

Question 2

No you can't add a third value to the "Created vd Resolved Chart"

All comments

Bhushan Nagaraj2

Hi myjura,

Question 1

Any issue is considered resolved as long as its "Resolution" value is set or not null.

Question 2

No you can't add a third value to the "Created vd Resolved Chart"

Miki Yuzawa_tc16k4

Hi nbhushan,

Thank you for your quick respond. Can you please tell me how to set resoution value?

Thanks,
Miki

Bhushan Nagaraj2

If you mean setting an issue's resolution, you do have a few options.

1. Add the "Resolution" field on your "Edit Issue Screen".

2. Add the resolution field in a screen displayed during an issue transition. For example, if you take a simple workflow which has three states, open, in progress and closed, you might want to provide a screen for the transition between "In Progress" and "Closed" where a user selects the resolution of the issue before closing the issue. For example, fixed, not fixed, won't fix, etc.

3. There are also use cases where companies just treat all closed issues as fixed. In this case, you don't need to allow the user to set the resolution. Instead, you can use a workflow post-function to set the issue resolution field to "Fixed" automatically upon closing the issue.

Renjith Pillai

One minor comment, probaly, adding Resolution field to Edit screen is not a good practice. 2 or 3 can be followed.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-cloud