Prevent JSM Customers from seeing other customers request

Question

Hi all!

Is it possible to restrict JSM Customers from seeing other customers requests when they access the Help Desk portal in their profiles like here:

That person here has access to all requests that are created even when the Requester isn't the same.

They only have a JSM Customer role and nothing else.

Many thanks

Kai Becker · Answer

Hey @Jean-Sébastien Beaulé

has your question been answered? If so please go ahead and accept the answer(s) to mark the question as resolved.

Kim Euker_w6pq1f · Answer

Are you using Organizations to allow visibility to more than just their own requests?

Anwesha Pan · Answer

Hi @Jean-Sébastien Beaulé 👋🏼

Welcome to the community! ✨

To restrict JSM customers from seeing each other's requests in the Help Desk portal, you need to configure the "Customer permissions" settings for your service project.

Steps to follow :

Changing the Customer Permissions

* Go to Project settings > Access >Customer permissions.

* Under Channel Access, select Restricted - Only people directly invited to this project can submit requests.

* Save.

You can also refer these links for more details

* Restrict a portal to only customers who are invited 
* Limit project visibility to customers on portal in JSM Cloud 
* Managing access to your service project

I hope this answers your question 😊

Thanks,
Anwesha