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Jira smart values not populated into page content

Steffen Burzlaff _K15t_

Hey everyone,

I have an automation which is triggered when a Jira Work Item is created.

The automation has a simple if condition to check what the parent is set to.
Then based on that I want to create a page in Confluence with page content.

Screenshot 2025-08-20 at 11.42.02.png

The page publishing should fill the "page content" field to populate some content directly on the page.

That the work item and the page are related to each other I wanted to add some details from the created work item:

Screenshot 2025-08-20 at 11.44.00.png

So far so good. The page gets created, the title for it is set - but the table in the page content is empty.

Screenshot 2025-08-20 at 11.46.29.png

I've tried several things (plain text, code formatting, etc.) but nothing seems to transfer the smart value content into the page content.
Is there a special formatting I need to respect, or is this simply a bug?

Thanks in advance!

Cheers,
Steffen

Accepted answers

Steffen Burzlaff _K15t_

It seems that this is a timing issue.
I've added a delay action of 5 seconds between the generation of the work item and the creation of the page. Now it works.

All comments

Steffen Burzlaff _K15t_

It seems that this is a timing issue.
I've added a delay action of 5 seconds between the generation of the work item and the creation of the page. Now it works.

Bill Sheboy

Hi @Steffen Burzlaff _K15t_

Well done solving this question yourself!

And as an FYI...

The Work Item Created trigger has a known racetrack timing error where the rule can start before the data is stable / available to the rule. This can cause weird errors and empty smart values, leading to unpredictable results. The Atlassian team knows about this, and is working on architectural changes to address this, with no announced timelines for resolution.

To mitigate this problem, I recommend two rule changes to what you show:

Immediately after the trigger, add the Re-fetch Work Item Data action.
- This will slow the rule slightly, reloading the data before it proceeds.
- This is better than using the Delay() action, which only waits...and does not reload the data.
Do not use the new feature to add conditions directly to the trigger with the Work Item Created trigger; instead add separate conditions after the Re-fetch
- The reason for this one is when the work item data is unstable, the conditions in the trigger could return incorrect results
- Adding the conditions after the Re-fetch improves the chances they will be accurate

Kind regards,
Bill

Steffen Burzlaff _K15t_

Thanks @Bill Sheboy
I've seen the "re-fetch action" as well ut wondered if that would do the job here.
That clarifies it for me, so I'll go ahead and improve the automation.
Cheers,
Steffen

Will N. Alexander

If your Jira Smart Values aren't populating into page content, the most common reasons are that the fields are empty, the fields are hidden for that issue type, the wrong context is being used (e.g., a triggered issue vs. an active issue), the Re-fetch issue data action is needed, or special characters in the field content are causing issues. To resolve this, verify that the fields are populated and visible, ensure the correct issue context is used, add a "Re-fetch issue data" action, or check for special characters that might be causing errors during content creation.

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