Work Item appearing in filter query but not populated on Kanban board

Georgina Thwaites

I have a user story work item that is not displaying on my Kanban board. I have checked the filter query from 'all work items' and the user story is displaying. However, I cannot see on the Kanban board itself. 

I have checked the work items status is part of the board columns. I tried cloning and the new work item doesn't display either. 

I know this must be a issue with the story config itself, but not sure where to start. Its driving me nuts!!!

Any help or suggestions welcome - thank you!

Shalini Pradhan

Hello @Georgina Thwaites ,

Good day! Welcome to Atlassian Community

There are few things you need to check:

1. Check Issue Status Column Mapping

Sometimes, the board is configured to show only certain issues with certain status

• Go to Board Settings ->  Layout -> Columns

• Ensure that the status in which the concerned story is, is mapped to required column

2. Check Swimlanes

• Go to Board Settings -> Swimlanes

• Check how your swimlanes are grouped (e.g., by Epic, Assignee, etc.)

• Then:

  • If grouped by Epic: make sure the story is linked to an Epic

  • If grouped by Assignee: make sure it's assigned

• Or, temporarily change swimlanes to “None” to verify if the issue appears

3. Check for Quick Filters

• At the top of the board, check if any quick filters (e.g., “Only My Issues,” “In Progress,” “Assigned”) are turned on.

• Turn off all filters to see everything.

4. Check for Board's sub filter:

• In Kanban board, there is always a default subfilter : 

  fixVersion in unreleasedVersions() OR fixVersion is EMPTY

• Check if the concerned issue has any fix version added.
• Remove the subfilter and see

Thankyou!