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I have an automation rule with the trigger: "when sprint starts", the rule is working for software p

Manisha Aggarwal

I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and software projects aligned, it only works on the stories from software project and not service project. Can anyone advise how I can fix it?

Accepted answers

Bill Sheboy

Hi @Manisha Aggarwal -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help. Please post the following:

what type of project is this: company-managed, team-managed, etc.
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Thanks!

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Manisha Aggarwal -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help. Please post the following:

what type of project is this: company-managed, team-managed, etc.
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Thanks!

Kind regards,
Bill

Manisha Aggarwal

This is a company managed Service project

This is what the rule looks like, posted above:

There is nothing in the audit log meaning the rule is not even triggering. I think the problem is the trigger " When sprint started" , seems like this trigger does not work for service project. What other trigger can I use so that my rule runs after the sprint starts?

Bill Sheboy

Yes, that seems correct as I do not believe Service Projects can have or be in sprints.

In my experience, teams use a Service Project to intake requests / problems, and then use that work item to create a separate work item in a Software Project for a team to implement / build changes. As the software work item progresses, the service one is updated accordingly. Many of those actions may be done using automation rules spanning the two Jira projects.

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