Jira site creation not working, stuck on infinite loading loop

Question

Hello,

I have tried creating a new jira website. For that, I logged-in with my Google Account on my Firefox browser on Windows 11.

Steps to reproduce:

Then I went on the main atlassian.com page and clicked "Get started".

Then I went with the default site name and clicked "Continue".

Then it asked "what kind of work do you do" and I selected "Product Management".

Then it asked what template to use, I selected the default value of "Scrum".

Then there was a loading where it said it set up my board.

Then it asked me to name my first project, I just let the default value and clicked "Get started".

Then it asked my what type of work I did, I just went with the default value value and clicked "continue".
Then it asked "How do you track work," I just left the default value and clicked "Finish". Then the label of the "Finish" button is replaced by a loading spinner, and it stays that way indefinitely (the longest I have waited was about 30 minutes).

I have tried:

- Just redoing the exact same steps multiple times in the past hour.

- Opening Firefox in a private browser.

- Loading the website address directly.

- Contacting support, but it's impossible because it says "Sorry, we can't find this Cloud URL." and doesn't give me other ways of reaching out to support, yet when I try to create a new site with the same URL it says it already exists.

Could you please let me know how to bypass this issue? Am I the only one with this issue or is there a global issue that prevents new users from creating a site?

Thank you for your help.

UPDATE : So the website eventually created itself, it took about 4 hours judging from the timestamp of emails I got from Atlassian. I don't know if it's normal, but I guess the issue resolved itself.

Amber @ Saddlemark · Answer

I'm having this same issue. Was anyone ever able to work through this successfully?

Matthieu Plonquet · Answer

Hey, thanks for the reply! How do you know the site is made?

For me it also says the URL is taken and I can't access it (it says "Your Atlassian Cloud site is currently unavailable."), but I have no way of knowing whether the site actually exists or not.

Mandy Achter · Answer

I also had this issue. I reloaded and now the Site is made, but I can't go to it directly or add access to it. It doesn't exist but I can't create a new one with the URL I need because it says the URL is taken.