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Not receiving Jira notifications consistently

Lê Ngọc Thanh Vân

My members and I have noticed that Jira notifications are not always being delivered as expected. Sometimes they come through, but in other cases, no notification is received.

Could this be related to our notification scheme or project settings, to individual user notification preferences, or to limitations of the free Jira version that might prevent certain notifications from being sent?

Accepted answers

Trudy P Claspill

Hello @Lê Ngọc Thanh Vân

Welcome to the Atlassian community.

Yes to all of those.

Regarding the limitations on 100 emails per day on the free plan, when that limit is hit all emails will stop, not just some emails.

Otherwise, emails sent depend on Notification settings for a project, Personal Settings for notifications, and can be affected if the recipient's email has been added to a suppression list by Atlassian.

All comments

Trudy P Claspill

Hello @Lê Ngọc Thanh Vân

Welcome to the Atlassian community.

Yes to all of those.

Regarding the limitations on 100 emails per day on the free plan, when that limit is hit all emails will stop, not just some emails.

Carlos Garcia Navarro

Hi @Lê Ngọc Thanh Vân ,

Welcome to the Community! Like Trudy mentioned the notifications can be managed in different places. In case it helps you can read more about the specific setup here:

- This is how to check notification in the user's personal settings : https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

- And notification schemas in Jira: https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes

- Notifications in team-managed projects: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/

Lê Ngọc Thanh Vân

thank you

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