Issue with Validator Esign Permissions in Jira

Question

Hi All,

As an admin in Jira, I have assigned a role that requires a specific group’s signature during a particular transaction. The user trying to perform the transaction is indeed part of the designated group, but this does not allow him to change the status. I would appreciate any advice or assistance.

amit_bakst · Answer

Thank you, @Chris Cairns - Digital Rose 
I created a support ticket

Chris Cairns - Digital Rose · Answer

Hi @amit_bakst ,  I work with the eSign for Jira vendor (Digital Rose) and we would be happy to help troubleshoot the custom signature validator.

As @Carlos Garcia Navarro suggested,  please create a support request so we can exchange some details and get screenshots of your private signature data.    This is a direct link to the support portal:

* Customer Support - Raise a request - Jira Service Management

Regards,
Chris

amit_bakst · Answer

Hi @Nikola Perisic

Once you connect the plug-in to Jira, you can add signatures to tickets. I can't explain how Jira recognizes the signature behind the scenes, but you get a pop-up screen to sign.