After the last update, my email notifications no longer contain the details of a change to a JIRA ticket. Is there a way to restore the comment detail?
Ex.
-> Before update:
Joe added 1 new comment.
Joe 7:57 AM PDT
@Jim Please share findings on this.
-> After Update:
View Issue
Hi Kevin - Welcome to the Atlassian Community!
Did someone in your company maybe implement HIPAA compliance in Jira?
I am a user of another company's JIRA. Internal users (employees) still see the detail. Only the external users do not. The company is not related to health industry, but I will check if they turned HIPAA by accident.
Who is the email coming from? Check to see if they are using Automation for Jira to send the emails, because they might intentionally be changing what you see as an external user.
they are using automation for JIRA to send the email. They said they did not intentionally change it to remove the detail. And they don't see anything to indicate why the detail has been removed. Is there a setting they should check to turn on the detail?
We also had this problem and it was just a setting for external users called: "Email and notification visibility", which was turned off for external users with an update from Atlassian on July this year — https://confluence.atlassian.com/cloud/blog/2025/08/atlassian-cloud-changes-jul-28-to-aug-4-2025 — see section "Control access to external user email and notifications".It is astonishing that Atlassian devises a feature that makes it unusable and make it a default option — what is the point for receiving notifications by email without any detail!? Who would want that enabled? If you don't want people to receive notifications you can disable them altogether!
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