Each time I try to start my sprint, on a different project, it says, "something gone wrong. refresh the page and try again". Only challenge is I do not know what went wrong.What do I do?
Hey @Oluyemisi Soetan ,
Welcome to Atlassian Community!
The error "Something's gone wrong. Refresh the page and try again" when starting a sprint in Jira is a common issue and can be caused by several factors. Here are the most likely causes and troubleshooting steps:
If the sprint's Start date is set to the same as or after the End date (for this or any other sprint in the project), Jira will throw this error.
Solution:
Go to your backlog and check all sprints (including completed and future sprints).
Edit any sprint where the Start date is not before the End date. The Start date must always be before the End date.
You must have the Manage Sprints, Resolve Issues, Schedule Issues, Transition Issues permission for all projects included in the board's filter.
If your board filter includes multiple projects, ensure you have the right permissions on all of them
Ask your Jira admin to check your permissions for all projects shown on the board.
If ranking is disabled in the board filter, or the filter is too complex, sprint operations can fail.
Go to board settings → General, and ensure ranking is enabled.
Simplify the board filter if possible.
If the workflow for any issue in the sprint has a property like jira.issue.editable = false on its current status, it can block sprint actions.
jira.issue.editable = false
Check the workflow for all issue types in the sprint.
Remove or adjust any restrictive properties for the statuses involved
If there are archived issues or projects associated with the sprint, you may not be able to start or complete the sprint.
Restore any archived issues/projects, start/complete the sprint, then re-archive if needed.
Refresh the page and try again (sometimes a temporary glitch).
Try a different browser or clear your cache.
Summary Table
Cause
Solution
Start date after End date
Edit sprint dates so Start < End
Missing permissions
Ensure Manage Sprints on all projects in board filter
Ranking disabled
Enable ranking in board settings
Workflow restrictions
Remove restrictive workflow properties
Archived issues/projects
Restore, complete/start sprint, then re-archive
Refer article:
"Something's gone wrong" error when trying to create sprints in Jira
If you check all the above and still can't start the sprint, please provide the exact error message from the browser console or network tab, or contact Atlassian Support for further investigation.
Regards
Chitra Nagdeo
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