Suspended acount

Question

Hello,
Our Atlassian Cloud site (ismuni.atlassian.net) is currently suspended due to non-payment. Unfortunately, we cannot locate or identify the billing administrator for this site.
Previously, our team was using the free plan, and if possible, we would like to continue using the free plan instead of a paid subscription.
Could you please help us:* Identify the current billing contact for our subscription.
* Advise on restoring access while keeping the free plan, if eligible.

Site URL: ismuni.atlassian.net
We are happy to provide any additional verification you require. This issue is blocking our access to important projects, so any urgent assistance would be greatly appreciated.
Thank you,

Prachi Bolar · Answer

Hello @Jovilė Plieskytė

Welcome to community :)

The Atlassian Billing team would help you here.

Please navigate here : https://www.atlassian.com/company/contact/purchasing-licensing?#/

Kindly select the below options and submit a ticket

Thank You,

Prachi

Staffan Redelius · Answer

Hi @Jovilė Plieskytė  and welcome to the community!

In your case you need to create a ticket at Atlassian Support: Contact Us | Atlassian

Best regards,
/Staffan