Hello, I am trying to access a Confluence page using its public link: The link returns HTTP 200 OK with HTML content, but when opened in a browser, it only shows an error page ("Something went wrong"). When checking the browser console and network panel, I found the following request failing: GET [API URI] 401 It seems that the request for /gateway/api/me is returning a 401 (Unauthorized) response, which might be causing the public page to fail loading. Steps I have tried: * Opened the link in an incognito browser and on different networks – the issue persists. * Confirmed that the page exists in Confluence. * Confirmed that public link sharing is enabled for the page. * The public link feature is enabled in the site and space settings. Could you please help me understand why this public link is not displaying properly, even though it is enabled, and why /gateway/api/me is returning 401 instead of rendering the page in guest mode? Thank you.

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Public Link Shows Error Page – /gateway/api/me Returns 401

김선진_a2fccx

Hello,

I am trying to access a Confluence page using its public link:

The link returns HTTP 200 OK with HTML content, but when opened in a browser, it only shows an error page ("Something went wrong").
When checking the browser console and network panel, I found the following request failing:

<span>GET [API URI] 401 </span>

It seems that the request for /gateway/api/me is returning a 401 (Unauthorized) response, which might be causing the public page to fail loading.

Steps I have tried:

Opened the link in an incognito browser and on different networks – the issue persists.
Confirmed that the page exists in Confluence.
Confirmed that public link sharing is enabled for the page.
The public link feature is enabled in the site and space settings.

Could you please help me understand why this public link is not displaying properly, even though it is enabled, and why /gateway/api/me is returning 401 instead of rendering the page in guest mode?

Thank you.

Accepted answers

Vishalakshi Narayana Swamy

Hi @김선진

Welcome to Atlassian community!

We received similar tickets reporting the same behavior today, so we opened an internal incident to investigate this with the development team. The devs reviewed it and already identified the root cause of this issue. Now, they are actively working on finding a fix, which should be rolled out soon.

We apologize for any inconvenience this may have caused your team, and thank you for your understanding and patience.

In order to follow up on the request, I suggest you to raise a support ticket with us here https://support.atlassian.com so that we can keep you notified once the fix is rolled out.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

All comments

Sebastian Krzewiński_eubwuq

Hi @김선진

Did you ask Atlassian support about that? They have better view in logs so they should be able to tell you more. I requested for their assistance here.

Regards,

Seba

김선진_a2fccx

Hello,
No, I haven’t contacted Atlassian Support yet.
Thank you for requesting their assistance.

wsrho

Hello.
I’m experiencing the same issue as well.
Were you able to resolve it?

Vishalakshi Narayana Swamy

Hi @김선진

Welcome to Atlassian community!

We apologize for any inconvenience this may have caused your team, and thank you for your understanding and patience.

In order to follow up on the request, I suggest you to raise a support ticket with us here https://support.atlassian.com so that we can keep you notified once the fix is rolled out.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

Alexander James_1qe3pc

Thanks

김선진_a2fccx

Yes, it has been resolved and is working well now.

Maksym Babenko_TypeSwitch_

Hi,

This looks like an issue with Confluence’s native public link rendering rather than the page itself, especially if the HTML returns 200 but the browser still shows “Something went wrong”.

I would first check whether the page contains macros, restricted content, or embedded elements that may still require authenticated access.

If you need a more reliable way to publish selected Confluence pages publicly, you can also consider using an app built for that use case.

Our app Public Pages for Confluence publishes selected pages as external public web pages with clean URLs, SEO settings, branding, analytics, and custom domain support

It can help avoid relying only on native public links when pages need to be shared externally.

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