Why does it say “null” under “Reporter details” on the right-hand side of the tickets?How can I make it so that something appears there?
Hello @Antonia ,
Here what Atlassian Intelligence is giving you is a suggestion to reporter that ticket by searching for something similar in your ticket history and if it sees a match it will tell you in that field
regards
Hi @Antonia
What kind of field is "Reporter Details" and what is set in the context of the field?
Hello @Antonia Is this a custom field? I am just kinda new in configuring our jira and this is the first time that I've seen this field.
Hi @Gee Espiritu
no, we didn't create it ourselves; it must have come with the AI.
Hi @Marc -Devoteam-
I can't find the field under Work item > Fields. I think it just came with the AI.
HI @Antonia
That's strange I have multiple instances with AI enabled, but that field isn't there.
Fields in the site panel are in a screen and layout and are made or coming from an app.
Is the field on a screen used by the work type or in the layout?
thank you for your support.
I can't find this field anywhere, not even in a screen or layout, and I can't add it either because the field doesn't exist under Work items > Fields.
Have you been able to see my answer about the fields of ai atlassian?
Hi @Pedro Olmo
yes, I saw that, thank you! But since the field should actually be filled in, I have now contacted support.
I just enabled the feature on a heavily used project and indeed it show information about me in this field.
I don't consider this useful, in my opinion, where does this help me with?
As it shows only my profile date, if provided.
Thank you! I have to check this ours as well as AI might be putting up fields like this on our projects.
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