Technical Issue with Akeneo PIM Product Page and Helpdesk Atlassian Access

Question

Dear Akeneo Support Team,

I am experiencing a technical issue with Akeneo PIM. When I navigate to the product page at https://pim.oceanic.pl/#/enrich/product/, a foggy overlay appears with a loading message that covers the entire screen. This prevents me from clicking the "Create" button to add a new product.

Additionally, I attempted to contact support via the AI chat, which redirected me to the helpdesk portal at https://akeneo.atlassian.net/servicedesk/customer/user/login?destination=portals. However, when I try to register using my email, I receive the following error:
"We couldn't submit your request. Refresh the page and try again."

Could you please advise how I can resolve this issue or provide an alternative way to contact support?

Thank you in advance for your assistance.

Best regards,
Aleksandra Kneustlier-Hanusz

Marc -Devoteam- · Answer

Hi @Aleksandra Kneustlier-Hanusz

Here in the Atlassian community, most of us are Atlassian users like yourself and we don't have access to your environment or other Atlassian environments

This community is an open public form.

Atlassian Support can be reached via https://support.atlassian.com/contact/

As this relates to a specific Atlassian instance, you need to get in touch with the company who's instance this is.

Nikola Perisic · Answer

Welcome @Aleksandra Kneustlier-Hanusz

Have you tried with different browser and also in the incognito mode?