Unable to login to Jira account.

Question

Hi Team, I was logged out from my Jira account. While logging in with my registered organization email id verification code was sent out. But I am not receiving any code in my mailbox. Tried it couple of times, didn't help. My work is stuck due to this issue. Please take this on priority.

Prachi Bolar · Answer

Hello,

Welcome to community :)

There was an incident on our end  for OTP verification email issues for  users yesterday. This is fixed now and you should be able to receieve the otp.

Thank You,

Prachi

Karan Sachdev · Answer

Hey @Shony Banjan

Welcome to Atlassian Community!

Please check the junk/spam folders as well. There is a possibility that your email is on the suppression list. You may follow the steps in this document or raise a support ticket so the team can verify this.

Thanks!

Marc -Devoteam- · Answer

Hi @Shony Banjan

Welcome to the community.

You need to contact your Jira, site or org admin from your cloud instance.

Here in community, most of us are Atlassian users like yourself and we don't have access to your environment.

This community is an open public form.

Atlassian Support can be reached via https://support.atlassian.com/contact/