not able to login to jira

Question

Email OTP not recieved while logging in and hence not able to login. tried multiple times, now the resend OTP throws an error.

Prachi Bolar · Answer

Hello,

Welcome to community :)

There was an incident on our end  for OTP verification email issues for  users yesterday. This is fixed now and you should be able to receieve the otp.

Thank You,

Prachi

Karan Sachdev · Answer

Hey @Yusuf Malak

Welcome to Atlassian Community. Please verify if the invitation for your account is blocked under the Admin Email Audit.

You may resend the invite to attempt removing your account off the suppression list. If this doesn't help, please create a support ticket as Shalini suggested!

Thanks!

Shalini Pradhan · Answer

Hello @Yusuf Malak ,

Good day! Welcome to Atlassian community :)

Please contact Atlassian support, your account might be in suppressed list. The Atlassian team can check.

Thank you!