User is having 2FA issues while logging to Jira

Question

Hi Team,

One of the users spatha07@amgen.com unable to access https://amgen-tech-workforce.atlassian.net/jira/software/c/projects/S4/boards/67 this project due to 2FA issue. Please see the attached screenshot. Please reset the 2FA.

We have contacted Atlassian team earlier for same issue they have asked us to check with Amgen Jira organization team. We contacted the mentioned admins but they are saying it needs to done from Atlassian  team. Could you please look into this issue asap as user is unable to login Jira.

Regards,
Harika D

Marc -Devoteam- · Answer

Hi @Michael Babadostov

Here in community, most of us are Atlassian users like yourself and we don't have access to your environment.

This community is an open public form.

Atlassian Support can be reached via https://support.atlassian.com/contact/

Reset 2FA, https://support.atlassian.com/jira/kb/how-to-recover-or-reset-2fa-authentication-in-jira/

Michael Babadostov · Answer

Hi @Marc -Devoteam-

My name is Michael Babadostov, and I'm one of the Jira Administrators for Amgen.

We have an urgent issue:

User spatha07@amgen.com is unable to access the following project due to a 2FA problem: https://amgen-tech-workforce.atlassian.net/jira/software/c/projects/S4/boards/67

Could you please advise on how this can be resolved with high priority?

If there's anything I can do on my side to expedite the fix, please let me know.

Thank you.

Sirisha M_dzw69z · Answer

Hi @Marc -Devoteam- - could you please help us finding the admin for this instance. We will plan accordingly. Thank you!