We are in process of adopting Zoho stack for helpdesk and projects with other tools
Currently using JSM for ticketing, Need to understand how can we export all tickets we have and import it in Zoho or it there are tools available which can help.
Hi @Vaibhav Panchal
Check if Zoho offers migration tool for that or what input format it accept. If not you can export tickets into csv file but you will lose comments, attachments and ticket history.
You can also get tickets via rest api but this require more scripting experience.
Regards,
Seba
You can refer to this link here: https://help.zoho.com/portal/en/kb/projects/settings-in-zoho-projects/import-data/articles/import-jira-projects#Prerequisites
Switching from Jira Service Management (JSM) to the Zoho stack works best when the migration is planned around accuracy, continuity, and minimal disruption. The goal is to get all the data you need into Zoho without losing context or slowing down your helpdesk.
Key things to sort out before you begin:
Keeping the above points in mind, you may want to explore OpsHub Migration Manager (OMM), an enterprise grade migration tool and an Atlassian Partner. You can run the migration in stages, check the results as you go, and keep JSM live until the final cutover. This approach reduces downtime, supports high fidelity and lets your team keep working without disruption while the move to Zoho is underway.
Let's connect if you want to see a demo or have specific questions!
Hope it helps!
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