What might have caused a Jira issue or Jira work item to reach a state where Status Category is "Done" but Resolution is EMPTY?
Below is an example JSON body sanitized from a real work item.
- Status is "Done" ✅
- Status Category is "Done" ✅
- Resolution is EMPTY 🤯
{
"expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations,customfield_11023.properties,customfield_10010.requestTypePractice",
"id": "1538492",
"self": "https://example.atlassian.net/rest/api/3/issue/1538492",
"key": "EX-6243",
"fields": {
"statusCategory": {
"self": "https://example.atlassian.net/rest/api/3/statuscategory/3",
"id": 3,
"key": "done",
"colorName": "green",
"name": "Done"
},
"resolution": null,
"status": {
"self": "https://example.atlassian.net/rest/api/3/status/10001",
"description": "",
"iconUrl": "https://example.atlassian.net/",
"name": "Done",
"id": "10001",
"statusCategory": {
"self": "https://example.atlassian.net/rest/api/3/statuscategory/3",
"id": 3,
"key": "done",
"colorName": "green",
"name": "Done"
}
},
...
}
}
